Returns
Within 14 days of delivery of your shipment, returns of products may be made in their original condition (ie. unused, tags still on the product, no marks or other damage, all parts included, etc.) for a full refund. Please include a copy of your invoice or a note indicating the invoice number and your name. Unless TravelSmarts has made an error in order processing or shipping, return shipping fees are your responsibility. Refunds are processed through the same form of payment originally used for purchase. Depending on your bank, refunds are processed in 10-14 business days.
Exchanges
Within 14 days of delivery of your shipment, exchanges may be made of products in their original condition (ie. unused, tags still on the product, no marks or other damage, all parts included, etc.). Please include a copy of your invoice or a note indicating the invoice number and your name. Unless TravelSmarts has made an error in order processing or shipping, return shipping fees are your responsibility.
Our mailing address is:
TravelSmarts Luggage & Accessories
Metropolis at Metrotown
163-4800 Kingsway
Burnaby, BC V5H 4J2
If you have any questions, please email us at info@travelsmarts.ca
